Can I personalise my caller ID on a call by call basis?

Can I personalise my caller ID on a call by call basis?

A.

Yes, you can! You can set up a default Caller ID for each user in your Dashboard at Dashboard > Voice > Users .

However, you can also elect to present a different Caller ID for each call you make by creating a short code. This is a code that you type into your phone before dialling the number you wish to reach. So for example, if you had a short code of *22 to present the number you would dial *22 and then your number - e.g. *220330 122 6000

To configure these shortcodes, simply visit Dashboard > Voice > Config > Extensions and set up as many as you would like. Your Extensions are your shorcodes for exaple extension 115 would be short code 115

Note that some hardware "reserves" certain shortcodes for use on their specific hardware, so if your chosen shortcode doesn't work the first time, just pick another short code number or log in to the management interface of your phone and in most cases, you can disable what is often referred to as "Local Call Features". 

If you need any further help today, please don't hesitate to contact our friendly support team on 0333 305 4485 or by email!


    • Related Articles

    • Getting started with VSG?

      First of all, welcome to VSG This page will give you all the information you need to get started and set up your VSG system! VSG is a Voice Over IP (VOIP) system. This means that, instead of running calls over a telephone line, your VSG calls will ...